Merchant Request & Incidents

Merchant Ticket

Please select ticket type:

Please select ticket type :

Please select incident type :

Terminal ID:

Please enter terminal id

Please enter valid terminal id, it is 8 digits exist on each printed receipt from POS

Please select pos connection type:

Please select POS connection type (Wired/Wireless)

SEQ.No:

Please enter sequence number

Please enter valid sequence number, 9 Digits printed on POS receipt, EX: SEQ.NO: 001234567

Transaction Amount:

Please enter transaction amount

Please enter valid transaction amount as printed on the receipt, EX: 130.54, 130.00

Transaction Date:

Please enter transaction date

Transaction Time:

Please enter transaction time

Transaction Date / Time:

Please enter transaction date/time printed on POS receipt

Transaction Response Message:

Please enter transaction response message

Please enter valid transaction response message printed on POS receipt, EX: do not honor, time out,..etc

First Six Digits of Card Number (BAN):

Please enter first six digits of card number(BAN)

Please enter valid first six digits of card number(BAN) printed on POS receipt

Merchant Name:

Please enter merchant name

Merchant Name:

Please enter merchant name

Number of Merchant Id's:

Please enter number of merchant id's

Please enter valid merchant id's which is 15 digits printed on each POS receipt

Merchant Id's From:

Please enter from merchant id's

Please enter valid from merchant id's, merchant id's is 15 digits printed on each POS receipt

Merchant Id's To:

Please enter to merchant id's

Please enter valid to merchant ID's, merchant id's is 15 digits printed on each POS receipt

Merchant Id:

Please enter merchant id

Please enter valid merchant id, merchant id is 15 digits printed on each POS receipt

Merchant Id's From:

Please enter from merchant id's

Please enter valid from merchant id's, merchant id's is 15 digits printed on each POS receipt

Merchant Id's To:

Please enter to merchant id's

Please enter valid to merchant ID's, merchant id's is 15 digits printed on each POS receipt

Statement Date From:

Please enter from statement date

Statement Date To:

Please enter to statement date

Please select statement file type:

Please select statement file type

Merchant Location:

Please enter merchant location

Merchant Zone:

Please enter merchant zone

Merchant Street:

Please enter merchant street

Merchant Building Number:

Please enter merchant building number

Merchant Unit Number:

Please enter merchant unit number

Contact Person Name:

Please enter contact person name

Contact Mobile Number:

Please enter contact mobile number

Suggested Training Date:

Please enter suggested training date

Suggested Training Time:

Please enter suggested training time

Suggestion:

Please enter suggestion (not mandatory)

Number of Terminals:

Please enter number of terminals

Please enter valid number of terminals between 1 to 99

Description:

Please enter description

Email Address:

Please enter valid email address, ex: [email protected]

Email Address:

Please enter valid email address, ex: [email protected]

Does Your E-mail Linked With Office Outlook :

Please confirm does your e-mail linked with office outlook

Please select e-statement cycle:

Please select E-Statement cycle

Number of Requested POS:

Please enter number of requested POS

Please enter valid number of requested POS between 1 to 99

Account Number:

Please enter account number

Please enter valid account number or IBAN,ex: 1234-123456-123 or 1234123456123

Account Number:

Please enter account number

Please enter valid account number or IBAN,ex: 1234-123456-123 or 1234123456123

No of Requested Training:

Please enter no of requested training

Please enter valid no of requested training Session between 1 to 5

Does Analog Telephone Line Available:

Please confirm does analog telephone line available

Service Name:

Please enter service / function name, EX: refund, Pre-auth, DCC,â¦etc.

Error Message:

Please enter error message

Issue Type:

Please enter issue type

Issue Description:

Please enter issue description

Request Description :

Please enter request description

Training Description:

Please describe the purpose of the requested training

Please enter String Shown in the image:

QNB International Network

Africa

Asia

Europe

Middle East

GCC

Merchant Request & Incidents

Merchant Ticket