Changing the App Language
QNB Mobile Banking supports three languages: English, Arabic and French. You can easily change the language on the home screen by selecting “General Settings” and choosing the desired language from the “Language” sub menu.
Changing the Default QNB Country
If you have multiple QNB accounts in different countries (e.g. Qatar, France):
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You can change your default country on the home screen by selecting “General Settings”, then the desired country in the sub-menu, example: if you have accounts in France and Qatar, you can change your default country from Qatar to France
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You can change the country where you prefer to log in from on the login screen under the “Select Your Country” drop down menu, then log in to the particular country. Example: log in to France when your default country is Qatar
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You can view all your accounts, no matter which country you have logged in from
Logout from the App
For your own safety, once you successfully logged in to the application with your user name and password, don’t forget to log out. The “Logout” button is located in the navigation menu on the bottom of the screen on smartphones and on the top right corner on tablets, otherwise the application will automatically log out after 1 minute.
Step Back to the Previous Screen
If you want to step back on smartphones just swipe from left to right, or on tablets use the “back” button on the left corner.
Closing Information Pop-ups
If you want close a pop-up, simply click outside of it or click “Ok”.
Scrolling
Sometimes, if there’s not enough space on a screen for the content (e.g. forms, menus), you can scroll either the whole screen or the particular part (e.g. menus) to see all content.
Help and further inquiries
Customers who encounter issues or have further inquiries can contact us toll free number on 0800945944 (in France) or (+33) 1 8564 6800 (outside France) .
