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Address |
Suite 5801-04, 58/F, Two International Finance Centre, |
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SWIFT Code |
QNBAHKHH |
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Telephone |
+852 3900 2800 |
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Fax |
+852 3156 2255 |
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No of Branches |
1 |
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No of ATMs |
N/A |
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Working Hours |
From 9:30 to 17:00 |
Customer Complaints
1. 1. For any complaint, please contact us by providing details of the complaint, your name, customer account number (if any) and your contact details via one of the following channels:
Telephone |
+852 3900-2800 |
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Fax |
+852 3156 2255 |
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Suites 5801-5804, Two International Finance Centre, |
2. We will acknowledge the complaint in writing, providing the name or job title and contact details of the complaint handling staff to the complainant within seven calendar days of its receipt. This excludes where the complaint is anonymous or it has been resolved by close of business on the next business day of its receipt.
3. Once the complaint investigation is completed, we will send a written full response to the complainant within 30 calendar days of receiving the complaint. If the complaint case nature is relatively complex, we will send an interim response to the complainant including the reasons for the delay and indicating when it expects to be able to provide a final response (normally not exceeding 60 calendar days).
4. We treat all customer complaints with due care and professionalism. All information will be handled in a strictly confidential manner. Personal data provided in the complaint will be handled in compliance with the Personal Data (Privacy) Ordinance.